FAQ
Access
- Is free parking available?
Yes. Complimentary parking is available for our guests.
For directions to Otaru Kourakuen, please see our Access page.
Reservations
- How can I check room availability and rates?
- Can I request a specific room?
- I have not received my reservation confirmation email. What should I do?
- Can I pay by credit card?
- What happens to my credit card payment if I cancel my reservation?
- How can I check room availability and rates?
You can check current room availability and rates through our official online booking page and make your reservation directly.
Rates shown on the booking page already include a 3% discount.
- Can I request a specific room?
We are unable to guarantee a specific room. However, if your preferred room is available, we will do our best to accommodate your request.
- I have not received my reservation confirmation email. What should I do?
A confirmation email is sent automatically to the email address provided when you make a reservation through our booking page.
If you do not receive the email, please check your spam or junk mail folder. This is especially common with email services such as Gmail and Yahoo Mail.
- Can I pay by credit card?
For reservations made through our booking page, the accommodation fee is charged to your credit card at the time of booking, excluding the bathing tax.
Additional charges during your stay, such as beverages and additional dishes, may be paid by cash or credit card.
Please pay the bathing tax in cash at the inn.
- What happens to my credit card payment if I cancel my reservation?
If you cancel your reservation, the applicable refund will be processed automatically to your credit card in accordance with the cancellation policy and your credit card company's processing procedures.
During Your Stay
- What are the hours for the public baths?
- What are the check-in and check-out times?
- Where are dinner and breakfast served, and at what times?
- Can you accommodate food allergies?
- Are all guest rooms non-smoking?
- Are pets allowed?
- Can guests with tattoos use the public baths?
- What are the hours for the public baths?
The public baths, including the indoor and open-air baths, are available during the following hours:
3:00 p.m. – 12:00 a.m. (midnight)
5:00 a.m. – 10:30 a.m. the following morning
The baths are closed between midnight and 5:00 a.m. for cleaning and maintenance.
- What are the check-in and check-out times?
Check-in is from 3:00 p.m.
Check-out is by 11:00 a.m.
- Where are dinner and breakfast served, and at what times?
For parties of up to 3 guests, dinner is served in your guest room.
For parties of 4 or more guests, dinner is served in a private dining room.
Please choose your preferred dinner starting time from 6:00 p.m., 6:30 p.m., or 7:00 p.m.
If you expect to arrive after 7:00 p.m., please contact us in advance.
Breakfast is served at Restaurant Kanon from 7:00 a.m. to 10:00 a.m., with last order at 9:30 a.m.
- Can you accommodate food allergies?
We do our best to accommodate guests with food allergies. However, we are unable to accept allergy-related requests on the day of your stay.
Please submit our Food Allergy Accommodation Form at least three days before your arrival.
- Are all guest rooms non-smoking?
Yes. All guest rooms are non-smoking.
Designated smoking areas are available within the inn.
- Are pets allowed?
No. Pets are not permitted at the inn.
- Can guests with tattoos use the public baths?
Guests with tattoos are not permitted to use the public baths, including tattoos for fashion or religious reasons.
Other Information
- When do the cherry blossoms bloom?
The cherry blossoms in our garden usually begin blooming in early May, with the best viewing period typically around May 10.
Blooming times may vary depending on the weather each year.
- Is free Wi-Fi available?
Yes. Complimentary Wi-Fi is available throughout the inn.